Terms of Use

1. Agreement and business authority

These Terms of Use govern access to PDR One, a business operations platform provided by ForgeOne CRM LLC ("PDR One," "we," "us," or "our"). By creating an account, accepting an invitation, or using PDR One, you agree to these Terms for yourself and, when applicable, the company you represent.

You must be at least 18 years old and legally able to enter a binding agreement. When acting for a company, dealership, repair operation, or other organization, you represent that you have authority to bind it.

2. Company accounts and users

PDR One keeps each company’s business records separate. Owners and authorized managers control their company account, users, roles, records, dealer accounts, storm events, vehicles, financial entries, documents, and permissions.

You are responsible for accurate account information, credential security, appropriate user access, and promptly reporting suspected unauthorized access. Activity performed through an authenticated account may be treated as authorized activity of that account.

3. Permitted use

PDR One is intended for legitimate paintless dent repair and related business operations, including storm-event management, dealer-contract production, canvassing, customer and vehicle records, estimates, work authorizations, contracts, electronic signatures, invoices, payments, technician splits, and reporting.

You may not use PDR One to violate law, infringe rights, impersonate others, upload unlawful or malicious content, bypass access controls, probe or disrupt security, scrape the service at unreasonable volume, or interfere with another company’s account or records.

4. Your business data

You retain ownership of the customer, dealer, employee, contractor, vehicle, claim, document, photo, signature, financial, and operational information your company submits ("Customer Data"). You grant us a limited right to host, process, transmit, back up, and display Customer Data only as reasonably needed to operate, secure, support, and improve PDR One.

Your company is responsible for the legality, accuracy, permissions, retention, notices, and consents associated with Customer Data, including data about consumers, dealership personnel, employees, independent contractors, insurers, and vehicle owners.

5. PDR estimates and professional judgment

PDR One is a workflow, calculation, and recordkeeping tool. It does not provide legal, accounting, tax, insurance-adjusting, employment, safety, engineering, valuation, or other licensed professional advice.

Your company remains responsible for inspections, dent classifications, panel access, pricing matrices, repair methods, parts, calibrations, estimates, contracts, claim communications, technician classifications, taxes, payments, and all business decisions. Templates, calculations, reports, automation, and generated documents must be independently reviewed before use.

6. Electronic documents and signatures

PDR One may facilitate electronic delivery, review, approval, acknowledgment, and signature of estimates, repair authorizations, direction-to-pay forms, completion documents, contracts, and other records. Your company is responsible for choosing legally appropriate documents and signature processes and for maintaining records required by law, contract, insurer, dealership, lender, or customer.

A stored electronic signature, timestamp, IP address, device information, document version, and activity history may be retained as part of the transaction record.

7. Pilot access and subscriptions

Some companies may receive pilot, complimentary, trial, or promotional access. Such access may have feature, support, seat, storage, or duration limits and may be changed or ended with reasonable notice.

Paid plan pricing, billing intervals, included seats, usage limits, renewal terms, taxes, and applicable fees will be presented at an authorized checkout or in an order form. Unless otherwise stated, fees are nonrefundable except where required by law. You are responsible for maintaining current billing information.

The native iOS and Android applications provide access to an existing PDR One company workspace. Purchases, new paid-subscription activation, payment-method changes, and subscription changes are not offered inside the native mobile applications. Existing company access, including paid, pilot, complimentary, or other authorized access, may be used in the mobile applications subject to these Terms.

We may suspend paid access for nonpayment, chargeback, fraud risk, or material violation of these Terms. Cancellation may take effect at the end of the current billing period unless otherwise stated.

8. Third-party services

PDR One may use or connect with third-party services for hosting, email, maps, address lookup, payment processing, file storage, vehicle data, weather data, analytics, or other functions. Third-party services have their own terms and privacy practices. We are not responsible for changes, outages, or acts of providers outside our reasonable control.

9. Availability, support, and changes

We work to keep PDR One reliable and secure, but uninterrupted or error-free operation is not guaranteed. Maintenance, updates, security events, internet conditions, and third-party outages may affect availability.

Features may be added, changed, limited, or discontinued as the platform develops. Material policy changes may require renewed acceptance.

10. Suspension and termination

We may restrict or suspend access when reasonably necessary to protect users, data, the service, or third parties; investigate misuse; comply with law; address nonpayment; or prevent material harm. We will use reasonable efforts to provide notice when circumstances permit.

Your company may stop using PDR One at any time. Data export, retention, deletion, and account closure may depend on the applicable plan, legal obligations, active disputes, backup cycles, and written agreements.

11. Intellectual property

PDR One, its software, interfaces, branding, templates, documentation, and related technology are owned by ForgeOne CRM LLC or its licensors and are protected by intellectual-property laws. These Terms do not transfer ownership of PDR One or its trademarks.

12. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PDR ONE IS PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT ESTIMATES, REPORTS, CALCULATIONS, TEMPLATES, DATA SOURCES, OR INTEGRATIONS WILL BE COMPLETE, ACCURATE, OR SUITABLE FOR EVERY REPAIR OR TRANSACTION.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FORGEONE CRM LLC AND ITS AFFILIATES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, BUSINESS, OR GOODWILL ARISING FROM OR RELATED TO PDR ONE.

OUR TOTAL LIABILITY FOR CLAIMS ARISING OUT OF OR RELATED TO PDR ONE WILL NOT EXCEED THE GREATER OF $100 OR THE AMOUNT YOUR COMPANY PAID FOR PDR ONE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. Some jurisdictions do not allow certain limitations, so portions of this section may not apply.

14. Indemnification

You agree to defend and indemnify ForgeOne CRM LLC and its affiliates from third-party claims, losses, and expenses arising from your Customer Data, your company’s repair or business activities, your violation of these Terms, your unlawful use of PDR One, or your infringement of another party’s rights, except to the extent caused by our own unlawful conduct.

15. Governing law

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles. Unless applicable law requires otherwise or a separate written agreement states differently, disputes will be brought in state or federal courts located in Texas.

16. Changes and contact

We may update these Terms as PDR One changes. The effective date above identifies the current version. Questions may be sent to admin@forgeonecrm.com.